Refund Policy

Subscription Refunds

• Eligibility: Within 3 days of purchase
• Credit Usage: Must have used 50 credits or fewer
• Refund Amount: Full refund minus processing fees to original payment method
• Applicability: Only available for new subscriptions, not renewals

Credit Purchases

All credit purchases are final and non-refundable under any circumstances, including:

• Unused credits
• Partially used credits

Plan Changes

Annual to Monthly

• Convert within 7 days of purchase
• One month fee will be deducted

Monthly to Annual

• Upgrade anytime
• Difference will be charged

Downgrade

• Effective at end of billing cycle
• No partial refunds provided

Non-Refundable Items

The following are non-refundable:

• Credit purchases
• One-time add-ons
• Promotional credits
• Elapsed subscription time
• Renewals
• Processing fees
• Accounts suspended for Terms of Service violations

Request Process

1. Gather your account email, order number, purchase date, and reason
2. Email support@simpleaibox.com with subject "Refund Request - [Order Number]"
3. Review within 2-3 business days
4. Refund processed within 5-7 days (may take 7-14 days to appear on statement)

Special Circumstances

Technical Issues

Contact support for resolution options.

Extended Outages

For extended outages (24+ hours), you may receive a time extension or credits.

Billing Errors

Report within 30 days of the error.

Chargebacks

Chargebacks result in immediate account suspension and potential permanent termination. Please contact support first before initiating a chargeback.

Contact

Email: support@simpleaibox.com